Ask what the service covers
Check who handles marketing, viewings, application assessment and tenancy setup. For management, ask about rent monitoring, repairs, inspections, statements and tenant communication. A service name alone does not tell you everything included.
Compare the whole fee schedule
A lower headline management percentage can sit alongside separate charges. Read the schedule and ask for a worked example using your property's rent. Include tenant find, maintenance coordination, certificates, inspections and any transfer or termination charges that apply.
Understand the application decision
Ask what evidence the agent reviews and how concerns are explained. You should know when your approval is needed and what must be completed before a tenancy starts. Referencing reduces uncertainty; it cannot promise future rent payments.
Find out how problems are handled
What happens when a repair is reported, a tenant does not pay, or access is difficult? Ask how the issue is recorded, who progresses it and when you will receive an update.
Check the agreement and protection details
Read the agency agreement, fees and notice terms. Check the published redress and client money protection information where applicable. Make sure you understand the arrangement before signing.
Start with your own property
An empty home, an existing tenancy and a portfolio transfer need different plans. Tell the agent your current position and ask for a recommendation based on it.