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Meet The Team

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Jack Barnett

Before starting Rent North East in 2013, Jack worked at a local property management firm, managing both their lettings and maintenance departments during his time there.

Having spent the past few years working day and night to make Rent North East the most loved local agency, Jack now spends most of his time drinking coffee in his big red chair and telling his team how awesome they are. When not at work, Jack spends time with his wife and daughter, and playing guitar (not very well).

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Lisa Rose

Origionally from upstate New York, Lisa has now lived in County Durham for over 20 years. Whilst living in the USA, Lisa was a fire fighter and a school bus driver! Lisa has over 10 years experience in various residential property management roles, and was recruited by Rent North East in 2016, for her current position as maintenance manager. Working closely with a team of over 40 contractors, Lisa ensures that all properties are maintained, tenants are updated, and landlords are provided with quotes before any works are undertaken. When not working her magic at Rent North East, Lisa can be found doing floral crafts at her home in County Durham.

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Verena Drummond

With over 19 years of accountancy experience, Verena is a pro when it comes to anything numbers related.

Verena is our accounting manager, and spends her days pouring over numbers, and making sure that everything is perfect, as she likes it. She also spends a substantial part of her day drinking our great coffee and telling Jack that he has done something wrong.

Verena was born in and currently lives in Gateshead, and spends her time at home curled up on the couch watching movies, with a big bag of crisps
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Claire Routledge

Claire is the "friendly but professional" voice applicants hear when calling about a one of our properties To Let.

Claire joined Rent North East after working in a managerial position at Martin & Co in Newcastle for 8 years, and now takes advantage of Rent North East's flexiable work options to work remotely from her home office most of the time.

You might meet Claire taking her Dog, Alfie, on a walk during her lunch break. Give her a wave!

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Sarah Adler

Sarah manages our in house lettings progression. A Gateshead local, Sarah works remotely from home, managing the progression of tenancies from the application stage, through vetting and referencing, all the way to signing the paperwork and arranging key handover.

Tenants and landlords will know Sarah as being uber efficient and thorough, and know to rely on her to keep things moving.

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James Ruskin

James Ruskin is our lettings negotiator and photographer.

Applicants all over the North East will know James for his honest and friendly assistance at property viewings. James can take over 300 viewings in a month, and has taken professional photographs of over 700 properties!

James is a professional portrait and wedding photographer when not working at Rent North East.

Our latest reviews from allAgents

"Jack and the team have been a great find in our business so far. Good quality tenants and quick turnaround so far! Great photos too."

Chant Properties | 22 August, 2017

"really friendly and helpful from the offset explained everything, answered all questions i asked , all paperwork signed sealed and delivered when told they would be ,"

mick123 | 18 August, 2017

"The agency staff is very professional and helpful, they are also honest and very straightforward about everything. I would definitely use thir services in the future"

Anna | 7 August, 2017

"My process of getting in to my new home was rather tumultuous through no fault of my own or Rent North East's with a good ending which can certainly laid firmly at their feet. Rent North East (RNE) were very efficient with organising a viewing and getting paperwork dealt with. Unfortunately I moved into a property which while rented via RNE, they did not manage its maintenance. This meant that when issues started to crop up they could not help me directly. However, even though RNE were not obliged to help me with these issues Jack in particular was an absolutely superb help. Going above and beyond what was required of him, talking with the landlord and organising things to happen to settle all issues that I had. I would heartily recommend renting through Rent North East. Though make sure that you rent a property also maintained by them because if they are only a tenth as competant and compassionate as was displayed in my case when they needn't be, you will never have any issues. If I have the opportunity to rent from RNE again I certainly would not shy away from it. And definitely advocate using them."

Mark | 4 August, 2017

"Very helpful, polite and down to earth. Always on the end of the phone to answer your questions. Would recommend to anyone."

Mary | 26 June, 2017

"I've only just got my tenancy with rent north east but overall absolutely fantastic, the staff particularly jack were so curtious and friendly. I couldn't of asked for a more helpful understanding company to house from and would 1000% recommend rent north east! Thanks again jack👍"

Lewis | 9 June, 2017

"They performed well in most cases. I was not happy with the house condition when i moved in, and it took some time for their response. Most of issues where fixed but some issues remained outstanding and I was told they are not to be fixed. They are polite and easy to speak to. They gave me the impression they were stressed by the landlord but were trying their best."

Not to disclose | 8 June, 2017

"Excellent communication throughout the application process, righr from my initial enquiry about the property. I was overseas while searching for a rental property, and everyone made it a quick and easy process for me to view the property via Skype and then deal with the paperwork online. It was a real relief to arrive in the UK with only 2 days before my new job, and to be able to go straight into my new home."

Jessica | 8 June, 2017

"Rent North East provided a tenant for a property associated to us. They did so efficiently, with a very satisfactory and professional service. Additionally, the tenant that Rent North East located was of a good calibre, giving us the reassurance that the tenant will look after the property well and pay the rent on time. We will definitely contact them again for any additional properties that require their services in the future."

CP12 Energy Ltd | 8 June, 2017

"Very straight forward and to the point when talking to him. Explain everything clearly and easily to me. He and they know the industry very well and instill a good confidence as a landlord that they would look after my property."

Fletch | 7 June, 2017

"I've found my experience dealing with rent north east pleasant and smooth. Jack and Claire have been there from the very start, with Claire promptly providing information following an inquiry the day before and offering a viewing. From there, Jack took over and he has been amazing with me since, he's very kind, very friendly and understanding. During the application process he kept me up to date and ensured I had received all of the information I needed and answered any of my queries within a day of asking. Sometimes I found myself getting a little nervous about the application and i'd call the office, Claire was incredibly helpful with me and ensured I got the help I needed as soon as possible. I hope this trend of helpfulness continues through my tenancy, it would be a much better experience than I'm used to."

Holly | 6 June, 2017

"I was so pleased I Rented with Rent North East they are a fantastic agency to know and they are friendly to deal with and does all the repairs when were required and they were efficient at doing their job and I got to know the letting agent Jack & Lisa and the team members thanks"

Jason | 1 June, 2017

"I have been with rent north east for over 1 year now and have found them and inparticular thier Coatsworth Rd branch to be the most professional, helpful and genuinely welcoming of any agents i have ever rented with"

craig | 31 May, 2017

"I just cant thank Verena and Jack enough, was going through a difficult time, and the support and advice I got, well it got my life back together, best estate agent and staff, you could ask for."

Jamie | 26 May, 2017

"I'd like to say a huge thank you to Jack and his team. You really went above and beyond to get me all sorted. 6 days after my initial viewing, I got the keys, no messing around, everything was done perfectly. I've been in my new place around 3 weeks now and I'm loving. Thanks Rent North East!"

Louis Armstrong | 18 May, 2017

"Nice company, always responding fast to any faults and maintenance issues that arise very polite and professional will appeal to them again if I ever need to move."

Valentin | 4 May, 2017

"Very pleased with the service and help they have given to me. I am happy with the home I am renting from them. Highly recommended."

David | 28 April, 2017

"The service is amazing Jack goes way way beyond and is really really helpful. i would recommend them to anyone."

Y Abenson | 26 April, 2017

"No complaints quick efficient service .very understanding would recommend this company with out a doubt.iv had dealings with other agents but none compare to these"

MJ | 26 April, 2017

"The company has recently taken over my property since my landlord sadly passed away. I recently visited the Gateshead office and had a very warm welcome form jack. They were able to help assist me with a problem I had and throughout the change over kept me informed and up to date. It has made this difficult time for me much easier. A big thank you and I'm so glad that yous are there looking forward to being your tenant in the year to follow."

linda j | 21 April, 2017
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