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Meet The Team

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Jack Barnett

Before starting Rent North East in 2013, Jack worked at a local property management firm, managing both their lettings and maintenance departments during his time there.

Having spent the past few years working day and night to make Rent North East the most loved local agency, Jack now spends most of his time drinking coffee in his big red chair and telling his team how awesome they are. When not at work, Jack spends time with his wife and daughter, and playing guitar (not very well).

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Lisa Rose

Origionally from upstate New York, Lisa has now lived in County Durham for over 20 years. Whilst living in the USA, Lisa was a fire fighter and a school bus driver! Lisa has over 10 years experience in various residential property management roles, and was recruited by Rent North East in 2016, for her current position as maintenance manager. Working closely with a team of over 40 contractors, Lisa ensures that all properties are maintained, tenants are updated, and landlords are provided with quotes before any works are undertaken. When not working her magic at Rent North East, Lisa can be found doing floral crafts at her home in County Durham.

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Verena Drummond

With over 19 years of accountancy experience, Verena is a pro when it comes to anything numbers related.

Verena is our accounting manager, and spends her days pouring over numbers, and making sure that everything is perfect, as she likes it. She also spends a substantial part of her day drinking our great coffee and telling Jack that he has done something wrong.

Verena was born in and currently lives in Gateshead, and spends her time at home curled up on the couch watching movies, with a big bag of crisps
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Claire Routledge

Claire is the "friendly but professional" voice applicants hear when calling about a one of our properties To Let.

Claire joined Rent North East after working in a managerial position at Martin & Co in Newcastle for 8 years, and now takes advantage of Rent North East's flexiable work options to work remotely from her home office most of the time.

You might meet Claire taking her Dog, Alfie, on a walk during her lunch break. Give her a wave!

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Sarah Adler

Sarah manages our in house lettings progression. A Gateshead local, Sarah works remotely from home, managing the progression of tenancies from the application stage, through vetting and referencing, all the way to signing the paperwork and arranging key handover.

Tenants and landlords will know Sarah as being uber efficient and thorough, and know to rely on her to keep things moving.

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James Ruskin

James Ruskin is our lettings negotiator and photographer.

Applicants all over the North East will know James for his honest and friendly assistance at property viewings. James can take over 300 viewings in a month, and has taken professional photographs of over 700 properties!

James is a professional portrait and wedding photographer when not working at Rent North East.

Our latest reviews from allAgents

"They have been simply brilliant thus far. I particularly like the fact that most transactions could be completed electronically. They are good at giving update reports as and when necessary."

JOA | 10 October, 2017

"Could not rate Jack high enough. A very professional man. Helpful, efficient & goes that EXTRA mile. Kept us informed through thevwholw process .. Many Thanks Jack.. Keep on with the good work.. very competent & consioencous. Well done...."

Squashedtomatoe | 3 October, 2017

"Hands down the most efficient estate agents I have ever dealt with. Sorted all my references and checks in the background. Prompt responses to emails. Managed to get me from first viewing to collecting my keys in 8 days. Very impressed."

Toni | 21 September, 2017

"Jack was very helpful, with constant communication every time I asked questions or requested updates on where we were with the property rental. Claire was very polite and helpful when answering the phone, very nice manner and pleasant to talk to."

Mr S Mann | 19 September, 2017

"Excellent customer service with in depth honest advice to all queries Fast and efficient service maintaining a friendly and professional approach in all correspondence throughout the process"

R.Walsh | 5 September, 2017

"By far the best experience I've ever had with a letting agent. Jack and Claire have been great with all our questions and helping us with the move in process."

India | 1 September, 2017

"Jack Barrnet is very kind and he is lovley person He is best person I have seen in agancy from I came to uk Thank you very much to help me for get this nice home."

Mohammad | 31 August, 2017

"I dealt mainly with Jack recently when renting our house. He was very helpful, friendly and very efficient. Made the process easy and would recommend using this company"

Emma G | 30 August, 2017

"The agency is responding very fast to any queries, they are understanding, professional and honest in their business. Would recommend!"

Anna | 24 August, 2017

"Absolutely amazing from start to finish. Jack has walked me through the whole process and made it extremely easy for me to find accommodation. When Jack was out of the office, Claire kept me upto date with everything and has been a massive help. Thanks you guys."

Chris | 24 August, 2017

"Having been quite worried about viewing and taking on a new property in Gateshead i was soon put at ease with tho polite and friendly nature of the young man who showed me my new home to be. Jack met me in the street and showed me the flat that i had been wanting to view inside and out. He had a good knowlage of the area and even offered to meet my naybour with me before i moved in. Jack has gone out of his way to help get everything sorted out quickly for me and it has taken but a few days for me to receive the keys and move in. Thanks to all at Rent North East and I'm looking forward to dealing and meeting you all."

Barry | 23 August, 2017

"Jack and the team have been a great find in our business so far. Good quality tenants and quick turnaround so far! Great photos too."

Chant Properties | 22 August, 2017

"really friendly and helpful from the offset explained everything, answered all questions i asked , all paperwork signed sealed and delivered when told they would be ,"

mick123 | 18 August, 2017

"The agency staff is very professional and helpful, they are also honest and very straightforward about everything. I would definitely use thir services in the future"

Anna | 7 August, 2017

"My process of getting in to my new home was rather tumultuous through no fault of my own or Rent North East's with a good ending which can certainly laid firmly at their feet. Rent North East (RNE) were very efficient with organising a viewing and getting paperwork dealt with. Unfortunately I moved into a property which while rented via RNE, they did not manage its maintenance. This meant that when issues started to crop up they could not help me directly. However, even though RNE were not obliged to help me with these issues Jack in particular was an absolutely superb help. Going above and beyond what was required of him, talking with the landlord and organising things to happen to settle all issues that I had. I would heartily recommend renting through Rent North East. Though make sure that you rent a property also maintained by them because if they are only a tenth as competant and compassionate as was displayed in my case when they needn't be, you will never have any issues. If I have the opportunity to rent from RNE again I certainly would not shy away from it. And definitely advocate using them."

Mark | 4 August, 2017

"Very helpful, polite and down to earth. Always on the end of the phone to answer your questions. Would recommend to anyone."

Mary | 26 June, 2017

"I've only just got my tenancy with rent north east but overall absolutely fantastic, the staff particularly jack were so curtious and friendly. I couldn't of asked for a more helpful understanding company to house from and would 1000% recommend rent north east! Thanks again jack👍"

Lewis | 9 June, 2017

"They performed well in most cases. I was not happy with the house condition when i moved in, and it took some time for their response. Most of issues where fixed but some issues remained outstanding and I was told they are not to be fixed. They are polite and easy to speak to. They gave me the impression they were stressed by the landlord but were trying their best."

Not to disclose | 8 June, 2017

"Excellent communication throughout the application process, righr from my initial enquiry about the property. I was overseas while searching for a rental property, and everyone made it a quick and easy process for me to view the property via Skype and then deal with the paperwork online. It was a real relief to arrive in the UK with only 2 days before my new job, and to be able to go straight into my new home."

Jessica | 8 June, 2017

"Rent North East provided a tenant for a property associated to us. They did so efficiently, with a very satisfactory and professional service. Additionally, the tenant that Rent North East located was of a good calibre, giving us the reassurance that the tenant will look after the property well and pay the rent on time. We will definitely contact them again for any additional properties that require their services in the future."

CP12 Energy Ltd | 8 June, 2017
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